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Network Intelligence & Optimization

Identifying network quality issues and placing investments where they'll have the most impact toward reducing customer churn and maximizing revenue is critical in today's ultra-competitive telecommunications market. This requires reporting on massive volumes of call detail records (CDR) very quickly to provide visibility into your network. As customers' demands increase for new services, handsets, devices and more, having end-to-end network visibility allows you to answer the call while ensuring optimal network performance.

By implementing a network assurance and optimization solution provided by Netezza and our partners, including Nexius, Ventraq and others, you will be able to know exactly where you will get the best ROI for deploying network capacity. By capturing large quantities of detailed network usage data (CDR, IPDR, SMS, PCMD and web clickstream data) and providing the ability to analyze it to provide better visibility over time, you can evaluate network performance and quality of service from a customer-centric perspective and answer questions like:

• Where are the exact areas in my network that have had the most dropped calls in the past hour, day, week, month, year and which of my customers were most effected and in danger of churning?
• Which of my customer outages in the last hour, day, month or year were due to handset problems, wireless coverage problems or switch problems?
• How can I prioritize where I should invest new capacity in my network based on real customer revenue and profitability impact?
• Where are my customers' calls being routed to another network operator most often, costing me fees?

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