Business Critical Support
Netezza's Business Critical Support program is a comprehensive
offering designed for customers who require maximum availability
of their application environment. This program combines Netezza's
multi-level storage redundancy technology, electronic support
tools and Netezza's knowledgeable Customer Service Engineers
to ensure the highest level of system availability.
Business Critical Support Program Features:
- 24 X 7 access to online:
- TAC - Technical Assistance Center online support
- FAQ
- Technical documentation downloads
- 24 X 7 critical priority one telephone coverage:
- Netezza Performance Server® system hardware
- Netezza Performance Server system software
- Linux operating system
- 2 hour telephone response on critical issues
- 2 hour telephone response on serious and moderate issues
9AM to 5PM ET M/F
- One day of onsite End User Maintenance Training
- 24 X 7, critical four-hour response onsite emergency service
of HP/Compaq host and installation of onsite spares
- Advance overnight parts shipping
