Support

Support Offerings

Virgin Media says,

"Netezza...is an 'easy to do business with' company that is willing to invest time in its customers to understand their needs and work with them to deliver real business value."

Netezza Customer Support: Exceeding Expectations in Every Way

With our Full Lifecycle Approach^SM, Netezza support begins even before you receive your first Netezza appliance.

Total quality is our priority at Netezza. We are committed to exceeding our customers' expectations in every way, from incorporating the highest quality components into each NPS® appliance to providing an exemplary customer experience throughout system installation, deployment and ongoing support processes. Before your system is even operational, Netezza support is aware of your system's configuration, and this proactive approach continues throughout the life of your product. We seize every opportunity to take care of our customers through our Full Lifecycle Approach, which is designed to ensure customer satisfaction from the pre-sales stages throughout NPS system deployment.

Netezza's "easy to do business with" philosophy has yielded a very active and engaged Netezza Community of customers, partners, prospective customers and employees who freely collaborate to maximize the quality of their Netezza experiences. Our NZLaunch^SM service provides support through your first NPS application deployment, and our Community programs help you get the most value from your Netezza appliance on an ongoing basis. Netezza continuously identifies and implements new ways to improve customer support offerings based on the feedback we receive from Community members via day-to-day interactions, the online community forum, regional and local gatherings and NZCare^SM customer satisfaction surveys.

Our support program packages provide an assortment of resources to ensure that any challenge can be resolved quickly and effectively, at any time of day.

Multi-tiered Service Program

» Business Critical Support	Premium support offering designed for customers requiring 24 X 7 critical system level support.
» Standard Support	Designed for customers who require support during normal business hours, Monday through Friday.
» Partner Support	Technical and logistical support for partners and channels that have front line service organizations. Netezza's support offerings are tailored to the needs and objectives of our customers and partners.