Standard Support
The Standard Support Program is designed for customers who require
a high level of application availability during normal business
hours, five days a week.
Standard Support Program Features:
- 24 X 7 access to online:
- TAC - Technical Assistance Center online support
- FAQ
- Technical documentation downloads
- 9AM to 5PM ET M/F unlimited telephone coverage:
- Netezza Performance Server® system hardware
- Netezza Performance Server system software
- Linux operating system
- 2 hour telephone response on critical issues reported
9AM to 5PM ET M/F
- Same day telephone response to serious and moderate
issues
- One day of onsite Netezza Post-Installation User Maintenance
Training
- Next day onsite emergency service of HP/Compaq Host and
installation of on site spares
